Services & Support
at a Glance
Managed Detection, Hunting, & Response Services
WatchTower
Reveal the unknown and mitigate risk with 24x7 managed threat hunting services tailored to maximize threat visibility.
Vigilance
MDR
Experience reliable 24/7/365 modern MDR service that delivers endpoint coverage with more signal less noise.
Singularity
MDR
Receive tailored 24/7/365 MDR service that provides end-to-end coverage for the endpoint and beyond.
DFIR
Establish a last line of defense with Digital Forensic Investigation, Incident Response (DFIR) management as well as Breach Response Readiness.
Support & Training Offering
Technical Account Management
Enterprise-grade support, personalized reporting, and advocacy
SentinelOne University
Live, on-demand, and on-site training for the Singularity Platform
Deployment & Ongoing Health
Best-Practice Deployment Assistance
Support Services
In-Product Resource Center
Support Portal Access
Technical Support by Phone, Web, Email
Coverage SLA
Follow-the-Sun for Sev-1 and Sev-2
Designated Technical Account Manager
Proactive Health Monitoring & Ticket Creation
SentinelOne
GO
Support Services Standard
Support Services Enterprise
Support Services Enterprise Pro
Optional with GO or TAM
Optional with GO or TAM
Sev-1
5 x 9 Business Week
24 x 7 x 365
24 x 7 x 365
Optional
Optional
✓ Included
Live & On-Demand Training
Live Training (Virtual, On-Site)
On-Demand Training
Private On-Site Training
Course Certifications
SentinelOne University
Meet the Team
Global Support and Services
Sharon Elmashaly
VP, Technical Support
TLV, Israel
✓ Technical Support
✓ Technical Account Management
✓ IR Partners
Jack Daniel
Director, Customer Success
NH, USA
✓ Customer Journey
✓ Professional Services
✓ Escalation Management
Brian Hussey
VP, Threat Hunting & DFIR,
CO, USA
✓ Vigilance DFIR
✓ WatchTower
Warwick Webb
VP, Managed Detection and Response
VA, USA
✓ Vigilance MDR
Drea London Petter
AVP of DFIR
Orlando, FL
✓ Vigilance DFIR